Shipping policy

Shipping Policy for LifeTrove

Thank you for shopping with LifeTrove! Please review our shipping policy to understand how we handle order processing, delivery, and tracking.

1.  **Order Processing Time**
    All orders are processed within 1-3 business days (Monday-Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.

2.  **Shipping & Delivery Timeframes**
    We work with verified international suppliers to fulfill your orders. Estimated delivery times are as follows:
    - United States: 7-14 business days
    - United Kingdom & European Union: 10-18 business days
    - Rest of the World: 12-25 business days
    Please note that these are estimates, and actual delivery times may vary due to customs processing, carrier delays, or unexpected events.

3.  **Order Tracking**
    Once your order is shipped, we will send you a confirmation email with a valid tracking number and a link to monitor your package’s progress. All orders include full end-to-end tracking.

4.  **Shipping Delays**
    If there is a significant delay in your order, we will contact you via email with updates and next steps. We recommend checking your spam folder for shipping notifications.

5.  **Shipping Address**
    Please ensure your shipping address is complete and accurate before placing your order. We are not responsible for lost or undeliverable packages due to incorrect or incomplete addresses provided by the customer.

6.  **Customs & Import Fees**
    International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. These charges are not included in your order total and are collected by the relevant customs authority.

If you have any questions about shipping, please contact us at lpisto@cooljump.org.