Refund policy

Return & Refund Policy for LifeTrove

Thank you for shopping at LifeTrove. We are committed to ensuring your satisfaction with every purchase. Please review our return and refund policy below.

1.  **Eligibility for Returns**
    We accept returns for most products within 30 days of delivery, provided the items are unused, in their original condition, and in the original packaging.
    The following items are not eligible for return:
    - Personalized or custom-made products
    - Items marked as final sale or clearance
    - Items damaged due to misuse, accidents, or improper care

2.  **Return Process**
    To initiate a return, please contact our customer service team at lpisto@cooljump.org with your order number and details of the item you wish to return. We will provide you with return instructions and a return shipping address.
    Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

3.  **Refunds**
    Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
    - If approved, your refund will be processed to your original payment method within 5-7 business days.
    - Shipping fees are non-refundable unless the return is due to our error.

4.  **Exchanges**
    If you need to exchange an item for a different size, color, or style, please contact us within 30 days of delivery. Exchanges are subject to product availability, and customers may be responsible for any price difference or additional shipping costs.

5.  **Defective or Damaged Items**
    If you receive a defective or damaged item, please contact us within 7 days of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no extra cost to you.

6.  **Order Cancellations**
    Orders can be canceled within 24 hours of placement. Once an order has been processed and shipped, it cannot be canceled, and you will need to follow the return process if you no longer want the item.

7.  **Late or Missing Refunds**
    If you have not received your refund after 10 business days, please check your bank account or contact your credit card provider, as processing times may vary. If the issue persists, please contact us at lpisto@cooljump.org.

If you have any questions about our return or refund policy, please contact us at lpisto@cooljump.org.